3RED
Claims Management
3red’s claims management philosophy has two equally important strands:
1. To give life to the promise of indemnity - to have the policy holder’s security at the forefront at all times whether that be settling a claim on reasonable terms or defending the policy holder’s position when they face legal action.
2. Risk management - claims are our experience. 3red is committed to providing meaningful feedback to policy holders so that the risk of similar claims in the future can be minimised.
The 3red claims management department has the benefit of being led and directed by Mark Moyes. Mark is a claims manager with unparalleled experience in the Australian insurance market as well as extensive international experience.
• Mark Moyes is a lawyer and has been working in claims management for over 40 years. He has worked extensively on both the insurance and reinsurance sides of the industry and his particular area of expertise is the management of claims and the response of the contract to those claims.
• Mark has been exposed to most of the major losses that affected the Australian insurance industry since the 1980s. He has travelled extensively throughout Australia, Europe and the United States gaining exposure through training, audits and inspections of international insurance claims operations across all classes of non-life business.
• For over 10 years, Mark managed the claims department of Munich Reinsurance Company of Australia. He then had the opportunity to create a brand new claims management operation for Reinsurance Australia Corporation where he gained another decade of local and international experience.
Portfolio Example - Claims Operations Management Assessment:
A financial institution based in Australia requested the services of 3red to assess the management operations of their outsource provider of claims management. 3red developed a good relationship with the outsource provider to gain an insight into their management operation and audited a number of claims files. 3red’s assessment of the outsource provider’s operation provided the client insurer with the information to negotiate a better deal on the cost of claims management when the contract was renewed.
